FAQ
Frequently Asked Questions
Backyard Balcony is a full service delivery bringing real grass to your balcony. Backyard meets Balcony. Boom. Replace your potty pads with REAL GRASS and leave the mess to us! We replace the old and bring new grass with every change.
Our grass is cut the morning you get it! Typically stays fresh two-three weeks depending on your pets usage and your personal preference.
No! No need for watering. You can give it the occasional "spritz" but its not necessary.
Dogs are naturally drawn to do their business on grass. We also offer scented mini fire hydrants for the outliers that need direction. Ask your BB team member if this option speaks to you.
Yes! The lining of the Backyard is a stainless steel and leakproof so it is suitable for indoor and outdoor use!
After you place your order a member of our team will reach out to schedule your first delivery, typically within 1-3 business days!
With real grass you have less odor as the soil absorbs the scents unlike artificial turf and potty pads! We do ask that you clean up after your pet, for the best experience. We charge a clean up fee of $15 per small/$25 per large if there is an excess of droppings left for the change outs!
Commitment scares us too, dont worry. With Backyard Balcony you are never locked in a contract if for any reason you wish to stop service simply advise your BB service agent.
We have two differnt sizes to choose from! If you want to change the size of your box reach out to your team member and they will schedule your upgraded size! The Cleo (small) is $49 to upgrade and The Thor (Large) is $69.
Our Backyards are build to last! We only source the highest quality materials, however if you need you want a new wooden frame, we offer replacement boxes! The Cleo box is $89. The Thor box is $109. Replacement steel trays can be purchased starting at $69 for the Cleo and $89 for the Thor. Contact your Backyard advisor to have one included in your next delivery!
Yes! We are happy to change out your grass outside of your apartment and leave it at your door. Changes take less than five minutes! If this is an option that speaks to you we offer a wheeled platform to make it easier for you to leave outside your door, just let your Backyard team member!
BACKYARD BALCONY IS TAKING EVERY PRECAUTION NECESSARY TO PROTECT YOU, YOUR FAMILY, YOUR HOME, AND OUR TEAM MEMBERS AGAINST COVID-19. ALL MEMBERS WILL BE ARRIVING IN GLOVES, MASKS AND BOOTIES.
All of our plans are billed on 28 day cycles.
If you are out of town on your weeks delivery we just move you to the next weeks schedule. If you have already received your changes for your billing cycle your plan will automatically set to renew, however you will not be charged until you have returned and recieved your following paid for changes. We do not refund you if you are out of town or miss a delivery without advanced notice. If you plan to be gone for an entire month then you can pause your plan by logging into your account using the link below.
https://app.paywhirl.com/login
While most dogs pick up to the grass right away, we understand others take time training. Reach out to your service advisor for tips to help. We do not offer refunds, but you are free to cancel at any time without penalty!
No. We do not sell our boxes, they are included in your monthly membership. Failure to allow us to pick up your Backyard will result in a charge to your card on file. We will make three attempts over the course of six weeks.(The Cleo box is $89. The Thor box is $109)